Refund Policy

7 days to change your mind

• You can get a full refund within 7 days of your first purchase. No reason is needed.
• To ask for it: go to My account → Billing and choose Ask for a refund. It takes a moment, and you don't need to write to us.
• Your pass ends as soon as Stripe confirms the refund.
• What you saved stays readable in your account, and the free parts of the planner keep working.

Upgrades

• If you upgrade from 90 days to 12 months, the 7 days still count from your first purchase.
• A refund within those 7 days returns both payments: the 90-day pass and the upgrade.

How long the money takes

• Card refunds (including Apple Pay) go back to the card you paid with, usually within 5–10 business days, depending on your bank.
• PayNow refunds go back to the account you paid from, through Stripe. They usually arrive within a few business days.

After 7 days

• After the 7 days, passes are not refundable, except where Singapore law requires a refund.
• Passes never renew automatically, so you will never be charged again without choosing to buy.

If something went wrong

• If you were charged but your pass didn't start, or you were charged twice, write to support@schoolplanner.sg. We will put it right, by granting the pass or refunding, whatever the date.
• Our daily check compares Stripe's payments with our records, so we usually spot this before you do.

Contact

support@schoolplanner.sg. SMART GROWTH TECHNOLOGIES (UEN 53398715J), Singapore.

Last updated: 1 November 2026