Privacy Policy
School Planner is run by SMART GROWTH TECHNOLOGIES (UEN 53398715J), a business registered in Singapore ("we"). This page explains what we hold about you and your family, why, who helps us run the service, and what you can do about it.
What we hold, and why
Your account
- Your email address, so you can sign in. We send it a one-time code each time; there is no password.
- If you sign in with Google: your email address and the identifier Google gives your account. Nothing else from Google: no name, photo or contacts.
- When you created your account and when you last used it.
What you tell the planner about your family. You choose how much to enter:
- your child's Primary 1 entry year, citizenship and gender, and whether you plan to move;
- your home address and its position on the map, to measure distances to schools;
- school connections you add (for example, a sibling or an alumni parent);
- your school shortlist, saved homes, plans and saved comparisons.
We use these only to run the planner for you.
Passes and payments
- Which pass you bought, what it cost, when it started and ends, and whether it was refunded.
- The payment method type (card or PayNow) and Stripe's reference numbers.
- We never see or store your card number. Stripe handles payment details.
Keeping your account safe
- When you signed in, and a plain description of the browser and device (for example, "Chrome on a Mac"), so you can see and sign out your devices.
- We do not store your IP address.
- Sign-in codes are kept only in scrambled (hashed) form and expire after 10 minutes.
- Our system logs carry a request number only: no names, addresses or family details.
Emails we send. Sign-in codes, and the email that confirms an account deletion. If an email to you bounces permanently, or is marked as spam, we keep your address on a do-not-send list so we stop emailing it.
When our support team looks at your plan. Only when you ask for help. Each time, it is recorded with the reason, and you can see it under My account → Consent and access history.
What we don't do
- We don't sell your details.
- We don't show ads.
- We don't use advertising or analytics trackers.
- We don't send marketing emails.
Who helps us run School Planner
| Service | What they do for us | What they receive |
|---|---|---|
| Railway (servers in Singapore) | Hosts the website and our database, with daily backups | Everything above, stored in Singapore |
| Stripe | Takes payments (card, including Apple Pay, and PayNow) and refunds | What you enter on Stripe's payment page; the pass and amount |
| Resend | Sends our emails | Your email address and the email's content |
| Sign-in with Google, if you choose it | Google confirms your email address to us | |
| OneMap (Singapore Land Authority) | Turns an address into a map position | The address you type |
| Better Stack | Checks that the site is up | No personal data |
| Cloudflare | Runs our domain name, and forwards emails sent to support@ | Emails you send to us |
Each of them handles data under its own privacy terms. Stripe also keeps its own payment records, as the law requires of it.
Cookies and your browser
- We set one cookie, which keeps you signed in for up to 30 days. It is not used for tracking.
- If you use the planner without signing in, your plan is kept only in your browser, on your device. When you sign out, you choose whether to keep it in the browser or remove it.
How long we keep things
- Your account and family details: until you delete your account, or 3 years after your last sign-in. We email you 30 days before removing an account that has not been used.
- Payment records: our copy is removed with your account. Stripe keeps its own record of each payment, as the law requires of it.
- Sign-in codes: 10 minutes.
- Signed-in devices: up to 30 days, or until you sign out.
- Backups: daily, kept for 6 days, then overwritten. After your account is removed, it is gone from the backups within 6 days.
- The do-not-send list: for as long as we send email, so a bounced or complained-about address is never emailed again.
Your choices
- See and take your data: My account → Export my records gives you one file with everything you have saved.
- Correct it: change your details in the planner at any time.
- Delete your account: My account → Delete my account.
- We email you to confirm, then wait 7 days before anything is removed, so you can change your mind.
- After that, your account and your family's details are removed.
- Sign out everywhere: from My account → Sign-in and security.
- Ask us anything, or complain: write to support@schoolplanner.sg. If you are not satisfied, you can contact Singapore's Personal Data Protection Commission (pdpc.gov.sg).
Keeping it secure
- The site uses HTTPS only.
- Sign-in codes and session tokens are stored only in scrambled form.
- Your data is held in Singapore.
- Only a small, named support team can open the admin tools. They sign in with a password and an emailed code, and every sign-in is recorded.
Children
The account belongs to you, the parent. The details about your child are the ones you choose to enter, and we use them only to plan with you. We don't knowingly let anyone under 18 create an account.
Changes
If we change this policy, we will update this page and the date below. If the change matters to how we use your data, we will tell you before it applies.
Contact
- Data Protection Officer: support@schoolplanner.sg
- SMART GROWTH TECHNOLOGIES (UEN 53398715J), Singapore
Last updated: 1 November 2026